Esrap OÜ Sales and Service Terms

These terms apply to purchases made in Esrap's e-commerce store and to related services. Last updated on 25.05.2026

1. Seller Details

The seller and service provider is Esrap OÜ, registry code 17482196, VAT number EE102975402, address Laanelinnu tee 3-12, Haabneeme alevik, Viimsi vald, 74001, Estonia.

General enquiries: info@esrap.ee. Support requests and module-related questions: support@esrap.ee. Phone: +372 555 23298.

2. Scope of the Terms

These terms apply to orders placed through Esrap's website and e-commerce store. The order may cover an Odoo add-on module, software licence, maintenance service, consulting, development, technical administration or another service provided by Esrap.

These terms are intended primarily for business customers acting in their economic or professional activities. If the buyer is a consumer within the meaning of applicable law, these terms apply only to the extent that they do not limit the consumer's mandatory statutory rights.

If a separate written agreement, offer or contract has been entered into with the customer, it prevails over these terms in case of conflict.

3. Applicable Documents

Depending on the content of the order, the following documents may apply:

4. Purchase Process and Order Confirmation

The customer selects a product or service in the e-commerce store, checks the contents of the cart, enters the required details, reviews the terms applicable to the order and confirms the order. By confirming the order, the customer submits a binding order to Esrap and assumes a payment obligation.

Esrap confirms receipt of the order by email, invoice, order confirmation or another notice that can be reproduced in writing. If fulfilling the order requires additional information, access rights, technical checks or a separate agreement, Esrap may start fulfilling the order after the required information or agreement is in place.

5. Prices, Taxes and Payment

The price of the product or service is shown in the e-commerce store, offer, order or invoice. Unless stated otherwise, VAT is added according to applicable law. Any additional costs payable by the customer are shown before order confirmation or set out in a separate agreement.

Payment terms and payment method are set out in the order, invoice or separate agreement. If the customer fails to pay an invoice on time, Esrap may suspend fulfilment of the order, delivery of the module, maintenance service, support, access to updates or another related service until the overdue amount has been paid.

Payments made in the e-commerce store may be mediated by Maksekeskus AS, registry code 12268475, address Liivalaia 45, Tallinn 10145, Estonia. Payment takes place in the secure environment of the selected payment method. When paying by bank link, payment takes place in the secure environment of the relevant bank; when paying by card or another payment method provided via Maksekeskus, payment takes place in the secure environment of Maksekeskus or its partner. Esrap does not have access to the customer's full bank or payment card details.

6. Delivery, Digital Handover and Making Available

Esrap's e-commerce store may sell both digital products and services as well as physical goods. The order states or the parties agree whether the order is fulfilled by digital handover, physical delivery, pick-up, installation or another fulfilment method.

An Odoo add-on module or other digital content is made available to the customer in the manner described in the order, e-commerce store, offer or separate agreement. This may mean a download, access rights, installation, development repository, technical handover or configuration by Esrap.

Unless the order or a separate agreement states another timeline, Esrap starts making the digital content or service available within a reasonable time after receipt of payment and the required order information, usually within up to 5 business days. If handover requires customer access rights, technical checks, Odoo version compatibility, configuration or a separate agreement, the timeline may be extended by the time needed to receive the customer's input or reach the agreement.

For physical goods, the delivery method, delivery region, delivery fee and estimated delivery time are displayed in the e-commerce store, cart, order or separate agreement before order confirmation. Unless stated otherwise in the order, physical goods that are in stock are normally delivered to the customer within Estonia within 3-7 business days after payment has been received and the order has been confirmed. Delivery to other countries is available if the relevant country or delivery method can be selected in the e-commerce store or has been separately agreed with Esrap; in such case, goods that are in stock are normally delivered to the customer within 14 calendar days after payment has been received and the order has been confirmed, unless another delivery time is shown in the shopping cart, during checkout, for the selected delivery method or agreed separately. If the goods are not in stock, require assembly, need to be ordered separately or require coordination with the customer, Esrap will inform the customer of the estimated delivery time. More detailed delivery and returns terms are available on the Delivery and Returns page.

Digital products generally do not have a delivery fee. If a specific order involves physical delivery, separate installation, on-site work or another additional cost, this is displayed or agreed with the customer before order confirmation.

The customer is responsible for having the Odoo version, required Odoo and third-party licences, technical environment, access rights, data and decisions needed to use the module or service, unless the order states otherwise.

7. Licence and Intellectual Property

Purchasing an Esrap Odoo add-on module does not transfer ownership of the module or intellectual property rights to the customer. The customer receives a limited right of use under the order and the Module Licence Terms.

If separate development, customisation or integration is created for the customer, its right of use, ownership and further maintenance are determined by the specific offer, contract or separate agreement.

8. Maintenance and Recurring Services

If the order includes maintenance or support service, the Esrap Odoo Module Maintenance Service Terms or a specific separate agreement apply.

For a recurring service, the service period, billing frequency, renewal and termination procedure are displayed or agreed. Before confirming the order, the customer must check whether the order includes a one-off purchase or a recurring service.

9. Withdrawal, Returns and Refunds

If the customer is a consumer, the customer may have the right to withdraw from a distance contract within 14 days according to applicable law. The withdrawal notice may be submitted through the electronic withdrawal form or sent by email to support@esrap.ee. If the order is connected to the customer portal, the consumer can also start the withdrawal process from the relevant order page or through the link included in the order notification email.

When submitting a withdrawal notice, the customer must provide information that allows Esrap to identify the order and the product or service concerned. Esrap confirms receipt of the withdrawal notice by email and processes the request in accordance with these terms, the Delivery and Returns Terms and applicable law. Submitting a withdrawal request does not automatically mean that the return or refund has been accepted.

For digital content not supplied on a tangible medium, the consumer may lose the right of withdrawal if the supply or making available of the digital content has started with the consumer's prior express consent and the consumer has confirmed that they lose the right of withdrawal as a result.

For a service, the right of withdrawal may end or be limited if the service has been fully performed before the end of the withdrawal period with the consumer's express consent and the consumer has confirmed that they lose the right of withdrawal upon full performance of the service.

If the right of withdrawal applies and the customer exercises it lawfully, Esrap refunds the payments received from the customer according to the procedure required by law and generally using the same payment method that the customer used for payment, unless the parties agree otherwise. The refund is made after receipt of the withdrawal notice and verification of the applicable conditions within the statutory deadline.

When returning physical goods, the customer must return the goods without undue delay and generally no later than 14 days after submitting the withdrawal notice. The customer bears the direct cost of return unless the goods are defective, incorrect or the parties agree otherwise. Esrap may withhold the refund until it has received the goods back or until the customer has provided proof of having sent the goods back.

For a digital module, right of use, consulting, development or maintenance service, there is no ordinary physical return of goods. If the customer has received access, files, code or a right of use, the customer must stop using them upon withdrawal or termination of the contract to the extent that the customer no longer has a valid right of use.

More detailed rules for returning physical goods, refunds and handling defective goods are available on the Delivery and Returns page.

The 14-day consumer right of withdrawal does not apply to a business customer unless the parties have agreed otherwise.

10. Claims and Complaints

The customer must check the delivered module, digital content or service result within a reasonable time and notify Esrap of any defect without delay. Technical requests related to modules must be sent to support@esrap.ee. General complaints may be sent to info@esrap.ee.

The complaint should include the order or invoice number, customer contact details, a description of the issue, the Odoo version used, screenshots or other evidence and the requested solution. Consumers will receive a response according to the procedure required by law.

If a consumer and Esrap do not reach an agreement, the consumer may contact the Consumer Disputes Committee operating at the Estonian Consumer Protection and Technical Regulatory Authority, provided that the dispute falls within the committee's competence.

11. Liability

Esrap is responsible for fulfilling the order within the agreed scope. To the extent permitted by applicable law, Esrap is not responsible for issues caused by Odoo standard functionality, Odoo version changes, third-party services, the customer's technical environment, customer data, customer-made changes or inaccurate information provided by the customer.

More specific liability limits may be set out in the applicable licence terms, maintenance service terms, offer or separate agreement. These terms do not limit a consumer's mandatory statutory rights.

12. Personal Data and Access Rights

Esrap processes personal data according to the Privacy Policy. If Esrap processes personal data on behalf of the customer in the customer's Odoo environment during support, maintenance, development or error analysis, the parties will, where necessary, enter into a separate data processing agreement or apply other data processing terms agreed in writing.

13. Changes to the Terms

Esrap may update these terms from time to time. The new version is published on the same page together with the update date. Orders already confirmed are governed by the terms in force at the time of order confirmation, unless the parties have agreed otherwise or the change results from applicable law.

14. Governing Law and Disputes

These terms are governed by Estonian law. The parties will first attempt to resolve disputes through good faith negotiations. If no agreement is reached, the dispute will be resolved by an Estonian court, unless mandatory applicable law provides otherwise.